Telephone: 01633 631230

Email: info@morgangardenstudios.com

We collect or use the following information to provide services and goods, including delivery:

·         Names and contact details

·         Addresses

·         Purchase or account history

We collect or use the following information for the operation of customer accounts and guarantees:

·         Names and contact details

·         Addresses

·         Purchase history

·         Marketing preference

We collect or use the following information for service updates or marketing purposes:

·         Names and contact details

·         Addresses

·         Marketing preferences

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

• ‍Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

• ‍ Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

• ‍Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

• ‍Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

‍If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

Morgan Garden Studios has a legitimate interest in collecting and processing the personal information submitted through our website enquiry form so that we can respond to enquiries, provide quotations, discuss customers\' requirements, arrange site visits where appropriate, and communicate throughout the sales process. We need to process your name, postal address, email address and telephone number to understand your enquiry, contact you about your project, provide accurate quotations, and, where appropriate, assess whether our products and services are suitable for your property. We only collect the personal information necessary to respond to your enquiry and provide our services. We do not collect payment card information through our website. We use your information only for the purposes for which it was provided, keep it secure, retain it only for as long as necessary, and do not use it in ways that individuals would not reasonably expect. We believe these limited uses do not override your rights and freedoms under UK data protection law. We may occasionally send existing customers information about our products, services, special offers or other updates that we believe may be of interest. Where required by law, we will only send marketing communications where we have your consent or where we are otherwise permitted to do so under applicable electronic marketing laws. You can opt out of receiving marketing communications at any time by using the unsubscribe link in our emails or by contacting us directly.

• For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

• Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:

• We process personal information to fulfil our contract with customers. This includes managing customer records, communicating about orders, installations and aftercare, and administering product guarantees or warranties.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Directly from you

We retain personal information only for as long as necessary for the purposes for which it was collected.

Enquiry records where no order is placed are generally retained for up to 2 years after our last contact.

Customer records, including contact details and information relating to quotations, orders, installations and warranties, are retained for up to 10 years after completion of the project. This enables us to provide warranty support, respond to customer enquiries, maintain service records and comply with our legal and accounting obligations.

We may retain information for longer where required by law or where necessary to establish, exercise or defend legal claims.

Suppliers and service providers

If you have any concerns about our use of your personal information, you can make a data protection complaint to us:

Email: info@morgangardenstudios.com

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO. 

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint